Terms And Conditions

  • 1. Supplier identification

    www.atneu.com is a site operated by ATN Europe Limited.

    We are registered in the UK under company number 09755904 and with our registered office at Units 1 & 2 Skylon Place, Hursey Road Rotherwas Trading Estate. Hereford HR2 6NX, United Kingdom.

    Our main trading address is: Units 1 & 2 Skylon Place, Hursey Road Rotherwas Trading Estate. Hereford HR2 6NX, United Kingdom.

    Our VAT number is 223 2549 31.

    We are regulated by the laws of the United Kingdom.

  • 2. Privacy Policy & Cookies

    Contract execution

    Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

    Email newsletter

    • If you sign up to our newsletter we may use your email address to send you information about products or services.
    • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

    Cookies & monitoring

    A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

    • Strictly necessary cookies - These are cookies that are essential to the operation of our website.
    • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
    • Functionality cookies - These cookies are used to recognise you when you return to our website.
    • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

    We may monitor traffic to our site and collect the following information:

    • The IP address of your computer.
    • The referring website from which you have got to our website from.

    The reasons for this are:

    • To make ongoing improvements to our website based on this data.
    • To see our most popular sources of business.

    Disclosure of personal data

    We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

  • 3. Product information

    Please note that some products are subject to export controls when exported outside of the EU or EEA zone. If you are ordering something to be delivered outside territories above, please consult our sales team.

  • 4. Returns policy

    You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

    If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

    We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

    Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

  • 5. Notices

    All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

  • 6. Conclusion

    These terms are governed by English law. Any purchase of goods from this site and any dispute or claim arising out of or in connection with any such purchase will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

  • 7. Delivery

    All our deliveries in the UK and EEA are free of charge and are handled by DHL.